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Q1: Sharing account information and/or using power-leveling services
A1: NEVER EVER SHARE YOUR ACCOUNT INFO WITH ANYONE; especially with a power-leveling service! You don't even know these people! Besides, even if you did, we do not guarantee the safety of your in-game items if cases arise. |
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Q2: What should I do if I think my account is hacked by someone?
A2: If you think someone has hacked your account, please create new case to our GM team and please include in the form your registered email address and a clear description of the situation in English. We will do our best within power to get you access to the account again. |
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Q3: What's your stance on selling game account and guild?
A3: It is strictly prohibited for players to sell game accounts in game. And we do not approve guild trade in game. Players can write to support platform to report those illegal trades. |
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Q4: General tips to avoid being phished
A4: To avoid being phished, do as follows:
keep your system and any anti-virus software you use up to date.
Avoid any suspicious websites and emials.
Don't use hacks, cheats, add-ons with the game.
Don't share your info with anyone. |
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Q5: What should I do to recover or change my password?
A5: To recover or change your password, firstly, try to perform that with your registered email address and security question&answer. If you can't remember your registered email address, you can also submit this issue to our Support with information that can prove you as the registered, legal owner of the account. |
